> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lightswap.me/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach LightSwap support, what to include in your first message, and what to expect.

Support covers swaps and integrations. Before you write, check the [FAQ](/faq) and [Troubleshooting](/swaps/troubleshooting). Most swap questions are answered there.

## Contact channels

<CardGroup cols={2}>
  <Card title="Support form" icon="life-ring" href="https://lightswap.me/support">
    The main channel. Best for swap problems and account questions.
  </Card>

  <Card title="Telegram" icon="paper-plane" href="https://t.me/LightSwapSupportBot">
    Message @LightSwapSupportBot if you prefer chat.
  </Card>
</CardGroup>

Support is available around the clock. A complete first message gets the fastest answer.

## Problem with a swap?

Include these in your first message:

* Your order ID, from the swap page
* The transaction hash of your deposit
* The asset and network you sent
* The address where you expected the payout
* One sentence about what happened

## Integrating as a partner?

For API or widget questions, include the endpoint you're calling, the full error response, and a timestamp. Never send your API key, and support will never ask for it.

<Note>
  LightSwap support never asks for your seed phrase, private keys, or API keys. Anyone who does isn't us.
</Note>