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Support covers swaps and integrations. Before you write, check the FAQ and Troubleshooting. Most swap questions are answered there.

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Contact channels

Support form

The main channel. Best for swap problems and account questions.

Telegram

Message @LightSwapSupportBot if you prefer chat.
Support is available around the clock. A complete first message gets the fastest answer.

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Problem with a swap?

Include these in your first message:
  • Your order ID, from the swap page
  • The transaction hash of your deposit
  • The asset and network you sent
  • The address where you expected the payout
  • One sentence about what happened

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Integrating as a partner?

For API or widget questions, include the endpoint you’re calling, the full error response, and a timestamp. Never send your API key, and support will never ask for it.
LightSwap support never asks for your seed phrase, private keys, or API keys. Anyone who does isn’t us.